Deposit, Cancellation and Refund Policy

 At SeaGarden Beach Resort, we are committed to providing each guest with the highest level of customer service. As such, we endeavor to offer our customers the most accurate details and product changes throughout our printed and electronic materials. Please note that the information that we present on our website and in our brochures is subject to seasonal adjustments and occasionally, we make errors. The promotions listed on our website are typically time-sensitive, so they may be withdrawn at any time or modified with blackout dates during peak reservation dates.

Registration Policy: Safety deposit boxes are available for the safekeeping of your valuables. Loss of the key will incur the full replacement cost of US$250.00. 2. A security deposit of US$100.00 will be held for incidental charges. Your deposit is refundable if no charges are incurred. 3. Any damage/loss incurred by guests and/or their visitors will be charged at full replacement cost. 4. SeaGarden Beach Resort is not responsible for valuables left unattended by guests. 5. A guest who departs prior to their scheduled departure time will be charged 100% of the time booked. 6. The front desk should be notified in advance of your expected visitors to ensure their access to the resort. 7. Food & beverages are included in the rate charged for registered guests ONLY. Access to rooms, beach, and facilities are for registered guests ONLY. Day and/or evening passes are available for purchase at the front desk for your visitors.

 All rates are quoted in U.S Dollars unless otherwise specified.

Cancellation Policy

Cancellation and change fees are determined primarily by the timing of your notification. We do not charge a cancellation fee if notice is provided 31 days in advance of the arrival date.

 Notification received 8 – 30 days prior to confirmed arrival, incurs a fee equivalent to two nights' stay.

 Notification received 1 - 7 days prior to confirmed arrival, incurs a fee equivalent to 50% of the full deposit or two (2) nights whichever is the greater.

For cancellations made on the day of confirmed arrival, guests who fail to show up for their reservations or guests who depart prior to the scheduled check-out date will be charged 100% of the rate. (Exceptions may be made in cases of illness or death. 

Refunds will not be issued if a guest chooses not to use any portion of the all-inclusive products or services.

At any point prior to travel, guests may upgrade their reservation (for example: to add nights, rooms, and/or people). Any other revisions to the booking may incur a revision fee.

Deposit Policy

All reservations booked more than 30 days out must be guaranteed by a two-night deposit at the time of the booking which will be applied to the first and last night's stay.

The balance should be paid in full 30 days prior to arrival. Failure to do so will result in the reservation being canceled and forfeiture of the two-night deposit.

Reservations booked fewer than 30 days out must be paid in full at the time of booking.

Rate Of Exchange Policy

Rate quoted in Local currency JMD is ONLY valid for a period of 72 Hours. If a deposit is not received within the required 72-hour period the prevailing rate of the day, when payment is made, will be used. The exchange rate used to make the initial deposit will then be valid for an additional 14 days. Any remaining balance after the expiration of the 14 days will be calculated at the prevailing ROE on the date of payment.

Hotel Policy

Please note that a government-issued photo ID is required for all guests to check into the resort.  IDs for day pass guests are held at the front desk and returned to guests at the end of their Day Pass.

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